Adereso Features
Adereso Features. Adereso is an omnichannel customer service software that allows businesses to manage WhatsApp Business API, Facebook, Instagram, Twitter, Email, and more in one place. It offers automation with artificial intelligence to enhance customer experiences.
Adereso's Core Features
Omnichannel management: Centralize customer messages from various channels in one place
Artificial intelligence: Automate processes with natural language conversations using ChatGPT
Data-driven decision-making: Gain insights into customer friction points and make continuous improvements
Integration capabilities: Connect with CRM systems like Hubspot and Salesforce, as well as e-commerce platforms like Shopify
Quick response time: Achieve a high level of compliance with SLAs
Customer satisfaction metrics: Monitor CSAT, NPT, Effort Score, and FCR
Campaigns: Send mass messages on WhatsApp
Real-time statistics: Track operational metrics
Chat widget: Embed a chat widget on your website
Social media management: Handle Facebook, Instagram, and Twitter interactions
Email management: Professionalize email customer support
Adereso's Use Cases
Improve customer response time by centralizing messages from multiple channels
Make data-driven decisions to enhance customer experiences
Integrate preferred platforms for better efficiency and customer service
Provide excellent customer support on customers' favorite channels
Handle high message volumes and scale business growth
Increase customer satisfaction by resolving queries quickly
Automate processes to optimize productivity
